🔁 RETURN & REFUND POLICY – UNLACE ME
At Unlace Me, we are committed to providing you with an exceptional shopping experience. If you are not satisfied with your order, you may return it under certain conditions. Please read our return and refund policy carefully.
⚖️ Applicable Law
This refund policy is governed by U.S. federal and state consumer protection laws. By making a purchase at Unlace Me, you agree that all transactions and disputes will be subject to U.S. legislation, including returns and refunds, regardless of the state of delivery.
However, we strive to meet the needs of our international customers and ensure a smooth and fair return process. Details are provided below.
🔁 Return Conditions
You have the right to return most items within 30 days of receiving your order. However, some items are excluded from the right of return due to hygiene and safety reasons.
🟢 Eligible Items for Return:
Products in their original condition, unused, with tags, accessories, and original packaging intact.
🔴 Non-Eligible Items for Return:
Lingerie sets can only be returned if the sealed packaging (shipping packaging) has not been opened, to ensure hygiene and safety.
If the seal is broken, no refund or credit will be issued, even if the product appears unused.
📦 How to Return Your Order
Contact us by email at support@unlace-me.com within 30 days of receipt.
You will receive return instructions and the address of our U.S. returns warehouse.
Follow the instructions carefully.
Ensure items are unused, undamaged, and in their original packaging.
Include your order number inside the package.
If the packaging has not been opened, indicate the order number on the outside of the package.
Use a shipping method with tracking (Track & Trace) and send the tracking number to support@unlace-me.com.
🚚 Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Customers based in the U.S. can use our local return center to reduce costs.
International customers must return items to our designated warehouse and bear the return shipping costs.
💳 Refund Processing
Once we receive and inspect your return, we will notify you of its approval.
If your return is accepted:
The refund will be made via the original payment method.
Please note that processing times may vary depending on your bank or card issuer.
❌ Exceptions
Items with broken seals or returns made after the 30-day period are not refundable.
Lingerie sets can only be refunded if the packaging remains sealed.
🔄 Exchanges
Need a different size?
We offer free exchanges for lingerie sets, provided the packaging remains sealed.
Contact us at support@unlace-me.com for exchange instructions.
🧼 Why This Policy?
We adhere to strict hygiene standards to ensure the quality and safety of our products.
Returned items, even if seemingly new, cannot be resold.
This policy guarantees that every customer receives a new and flawless product.
🌍 Important Notes for International Customers
This return policy is subject to U.S. consumer protection laws for U.S. customers.
It applies to all customers, including those residing outside the U.S., where applicable.
By purchasing from us, you agree to these terms.
For any questions or assistance, please contact us at:
📧 support@unlace-me.com
📍 46 Grayswood Drive, Bradford, BD4 9ES, United Kingdom
